Terms and Conditions

3.1 Pricing Structure

Services are provided on either:

• Hourly basis: Charged at agreed-upon hourly rates
• Project basis: Fixed price for defined scope of work

3.2 Project-Based Pricing

• A 50% non-refundable deposit is required upfront before work begins
• Remaining balance due upon project completion
• Any scope changes will be quoted separately and require written approval

3.3 Hourly Pricing

• Work is tracked accurately in 15-minute increments
• A 50% non-refundable deposit is required based on estimated hours to complete
• If work is completed in less time than estimated, final charges will accurately reflect only hours spent
• If work is completed in less than half the estimated time, a pro-rated refund may be provided for unused hours covered by the deposit
• Additional hours beyond the estimate require pre-approval and additional payment

3.4 Communications Terms

• 60 minutes of complementary discovery and strategy calls are included
• Additional calls after 60 minutes will be charged at a standard hourly rate, unless otherwise agreed upon.
• Post-implementation support calls will be charged at a standard hourly rate, unless included in a retainer.

3.5 Payment Terms

• Invoices are due within 30 days of issuance
• Late payments may incur a 1.5% monthly service charge
• Work may be suspended for overdue accounts
• All payments are non-refundable except as specifically outlined in these Terms

5.1 Client Responsibilities

• Client must pay for all third-party software subscriptions (Zapier, Make, integrated software, etc.)
• Client must maintain their own credentials and account access
• Client is responsible for all billing and costs associated with their software accounts

5.2 Credential Sharing

• Client may share credentials instead of adding us as a user
• Credentials will be shared securely through approved methods
• All shared credentials will be removed upon project completion
• We are not liable for any billing, costs, or charges incurred due to credential sharing
• We are not liable for any leaked, compromised, or misused credentials

5.3 Security Disclaimer

• While we implement security best practices, Client assumes all risks associated with credential sharing
• Client should change shared credentials immediately upon project completion
• We recommend using temporary access methods when possible

6.1 Client-Owned Work Product

• All custom code, applications, and deliverables created specifically for Client become Client's property upon final payment
• Client owns all data, content, and materials provided to us

6.2 Company-Owned Assets

• We retain rights to our proprietary tools, methodologies, and pre-existing code libraries
• We may use general knowledge and experience gained from projects for future work

8.1 General Limitations

• Our liability is limited to the amount paid for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits, data loss, or business interruption

8.2 Third-Party Services

• We are not liable for failures, outages, or issues with third-party services
• Client acknowledges risks associated with third-party integrations
• We make no warranties regarding third-party service availability or performance

9.1 Service Warranty

• We warrant that services will be performed in a professional manner
• We will correct any defects in our work at no charge for 30 days after delivery
• This warranty does not cover issues arising from Client modifications or third-party changes

9.2 Disclaimers

• Services are provided "as is" without additional warranties
• We do not warrant that software will be error-free or uninterrupted
• We do not warrant compatibility with all systems or future updates

10.1 Scope Definition

• All projects require a signed Statement of Work (SOW) defining scope and deliverables
• Work outside the defined scope requires separate agreement and payment

10.2 Change Requests

• Scope changes must be approved in writing
• Additional charges will apply for scope modifications
• Timeline adjustments may be necessary for scope changes

11.1 Business Hours

• Standard business hours: Monday - Friday, 11:00 AM - 7:00 PM EST
• Emergency support available for maintenance clients only

11.2 Response Times

• We will respond to communications within 2 business days
• Urgent issues will be addressed based on maintenance agreement terms

12.1 Termination Rights

• Either party may terminate with 30 days written notice
• Client may terminate immediately for breach of these Terms
• We may terminate immediately for non-payment or breach by Client

12.2 Effect of Termination

• All unpaid invoices become immediately due
• Work product completed and paid for will be delivered
• Deposits are non-refundable upon termination